Younique Subscription
Frequently Asked Questions
What is Younique Subscription?
Younique Subscription makes it easier for you to receive select products via automatic delivery.
Which markets are eligible to participate in Younique Subscriptions?
The Younique Subscription program is currently available in all markets. However, subscription-eligible products may vary per market.
How do the Younique Subscription savings work for a skin care regimen?
Customers currently subscribed to a Younique Subscription skin care regimen will enjoy tiered savings on eligible skin care products:
- If subscribed to one or two distinct eligible skin care regimen products in the same subscription order, all subsequent refill orders will receive 20% savings.*
- If subscribed to three or more distinct eligible skin care regiment products in the same subscription order, all subsequent refill orders will receive 30% savings.*
* YOUNIQUE YOU·NIVERSAL gentle gel cleanser, YOUNIQUE YOU·NIVERSAL eye cream, GLOWPLEXION cleanser, and YOUTHPLEXION cleanser are non-refillable. Subscriptions that include these products save 10% on initial and recurring subscription orders for 1–2 distinct eligible products, save 20% on initial orders of 3 or more products, and save 30% on recurring subscription orders of 3 or more products.
Please note: This program is no longer open for new subscriptions. Only customers who subscribed before the program closed will continue to receive these refill savings. If you're already subscribed, your savings will remain active as long as your subscription remains unchanged and uninterrupted.
What products can I subscribe to?
Please note that subscriptions are now only available through KomigoBox, and you won’t be able to start a new subscription directly on the Younique site.
To get started, simply create a KomigoBox subscription through your Komigo Creator’s website and select your preferred products.
Learn more about KomigoBox subscriptions here.
Which products are eligible for the tiered Younique Subscription savings?
Products that are part of our skin care regimen subscription and qualify for tiered savings include:
- GLOWPLEXION cleanser (non-refillable)*
- GLOWPLEXION serum
- GLOWPLEXION moisturizer
- YOUTHPLEXION cleanser (non-refillable)*
- YOUTHPLEXION day moisturizer
- YOUTHPLEXION night cream
- YOUTHPLEXION night serum
- YOUNIQUE YOU·NIVERSAL gentle gel cleanser (non-refillable)*
- YOUNIQUE YOU·NIVERSAL eye cream (non-refillable)*
* YOUNIQUE YOU·NIVERSAL gentle gel cleanser, YOUNIQUE YOU·NIVERSAL eye cream, GLOWPLEXION cleanser, and YOUTHPLEXION cleanser are only eligible for tiered savings when you subscribe to three or more distinct skin care regimen products. However, it does count toward unlocking additional savings for refillable products if two distinct eligible skin care regimen products are included in one subscription.
Why do non-refillable products sometimes qualify for additional savings?
Non-refillable products like the YOUTHPLEXION cleanser, YOUNIQUE YOU·NIVERSAL gentle gel cleanser, YOUNIQUE YOU·NIVERSAL eye cream, and GLOWPLEXION cleanser maintain a fixed savings when subscribed to individually or with one other product. However, when you subscribe to a complete skin care regimen, which includes three or more distinct products, you unlock additional savings for these products. We understand the importance of a full skin care routine, and we want to encourage you to get all your skin care essentials delivered together to maximize your savings.
Can I change my subscription to add more skin care regimen products?
If you want to modify your subscription to add or remove eligible skin care regimen products, you’ll need to cancel the current subscription and start a new one with your updated selection. The savings will be applied based on the number of distinct eligible skin care regimen products to which you are subscribed to.
How do I set up a subscription?
How do I manage my Younique subscription(s)?
- Log into your Komigo account.
- Click the three-bar (hamburger) menu in the top left of the page.
- Select “Profile.”
- If you have active subscriptions created on the legacy Younique site, you’ll see a link labeled “Younique Subscriptions.”
- Click “Manage on Younique.”
- This will take you to the legacy site, where you can view and manage your Younique subscriptions.
How do I manage my KomigoBox Subscription(s)?
- Log into your Komigo account.
- Click the open box icon at the top right of the page.
- From here, you can view and manage your KomigoBox Subscriptions.
How often will I receive products?
You will receive products at the frequency you choose. Your subscription will process on the same date of each month as your initial subscription purchase. Please note that because subscription orders cannot be processed on the last few days of the month (29th, 30th, or 31st), any initial subscription purchases made on those dates will default to processing on the 28th of the month moving forward.
How do I cancel a subscription?
- Log into your Komigo account.
- Click the three-bar (hamburger) menu in the top left corner.
- Select “Profile.”
- If you have legacy Younique subscriptions, you’ll see a “Younique Subscriptions” link.
- Click “Manage on Younique.”
- From there:
- Go to the “Upcoming” tab.
- Find the subscription you’d like to cancel and click “View/Edit Details.”
- Click “Cancel Subscription” and follow the prompts to complete cancellation.
You will need to cancel each subscription individually. Changes—including cancellations—must be made by 11:59 p.m. UTC the day before your subscription’s processing date. This date is listed at the top of each subscription.
How do I skip a subscription order?
- Log into your Komigo site.
- Click the three-bar (hamburger) menu in the top left corner.
- Select “Profile.”
- If you have active subscriptions from the legacy Younique site, you’ll see a link for “Younique Subscriptions.”
- Click “Manage on Younique.”
- From the “Upcoming” tab, find the subscription you’d like to skip and click “Skip Order.”
Once confirmed, your next order will be skipped, but your future subscription schedule will remain unchanged.
You must skip your order by 11:59 p.m. UTC the day before your processing date. This date appears in your Subscription Manager.
What is the difference between skipping and canceling a subscription/subscription order?
On an order level, you can choose to skip the subscription order. The next shipment will process as regularly scheduled. Canceling a subscription means that you will no longer be charged for or receive that subscription.
How do I update my billing information?
- Log into your Komigo site.
- Click the three-bar (hamburger) menu in the top left corner.
- Select “Profile.”
- If you have subscriptions on the legacy Younique site, you’ll see a “Younique Subscriptions” link.
- Click “Manage on Younique.”
- Under the “Upcoming” tab, locate the subscription you want to update.
- Click “Edit” under the Billing Information section.
- Choose a saved payment method or add a new one.
Once updated, that subscription will be billed to the new payment method.
Each subscription is managed separately, so changes to one will not affect others.
How do I update my shipping address?
- Log into your Komigo site.
- Click the three-bar (hamburger) menu in the top left corner.
- Select “Profile.”
- If you have subscriptions on the legacy Younique site, you’ll see a “Younique Subscriptions” link.
- Click “Manage on Younique.”
- Under the “Upcoming” tab, find the subscription you’d like to update.
- Click “Edit” beneath the Shipping Address section.
Once saved, that subscription will ship to your updated address until changed again.
Shipping updates apply only to the subscription you edited—each subscription has its own shipping details.
How do I change the products in my subscription?
While it’s not possible to swap products in your existing subscription, you do have the option to add YOUNIQUE DAILY·YOU hair, skin, and nails gummies to your YOUNIQUE DAILY·YOU liquid collagen shot – 30 count subscription, or to add YOUNIQUE DAILY·YOU liquid collagen shot – 30 count to your YOUNIQUE DAILY·YOU hair, skin, and nails gummies subscription using the 'Add to Subscription' button in the subscription manager. If you'd like to add other products or make changes to your regimen, you'll need to cancel your current subscription and create a new one with your updated selection.
How do I return a product from a subscription order?
Subscription orders are covered by our return policy. Learn more here.
Once a subscription item has been returned for a refund or exchange per the return policy, you will be instructed to change your subscription preferences. If that same item remains in your subscription, it will thereafter be ineligible for any subsequent return requests.
Can I add an item to my subscription?
With the exception of the YOUNIQUE DAILY·YOU hair, skin, and nails gummies, which can be added to a new or existing subscription order using your subscription manager, you cannot add an item to an existing subscription.
What happens if a product in my subscription order is backordered or unavailable?
We'll send you an email within 10 days of your order's processing date if an item in your upcoming subscription order is unavailable. If a subscription item is unavailable, the subscription order will process on the next subscription date after the product is back in stock. You will not be required to make any changes to the order but may check back periodically to adjust the date. Future subscription billing dates for that subscription bundle will not be affected. You will have until 11:59 p.m. UTC the day before your subscription order's processing date (displayed at the top of the subscription) to make changes, including replacing the unavailable item with another option that is available. If the unavailable item is not changed before the subscription order processes, you will receive an email letting you know that your order failed. You will have 30 days to replace the unavailable item(s) before the order is canceled. Once you have replaced the unavailable items in your subscription order, you can process your credit card to complete the order. Future subscription billing dates for that subscription bundle will not be affected.
Do subscription orders receive free shipping?
Subscription orders qualify for free shipping when they total $90 USD, $108 CAD, $129 AUD, $144 NZD, £71 GBP, 98 € EUR, $1,566 MXN, or HK$698 or more. You can maximize your subscription savings by combining products in your subscription to total more than the free shipping threshold and never miss out on your favorite products.
When will I know when my subscription is processing?
We'll send you a reminder email 10 days before your subscription order is processed. You will have until 11:59 p.m. UTC the day before your subscription order's processing date (which is displayed at the top of the subscription in the Subscription Manager) to make changes.
How do I change the frequency or billing date of my subscription?
- Log into your Komigo site.
- Click the three-bar (hamburger) menu in the top left corner.
- Select “Profile.”
- If you have subscriptions on the legacy Younique site, you’ll see a “Younique Subscriptions” link.
- Click “Manage on Younique.”
- Under the “Upcoming” tab, find the subscription you’d like to update.
- Click “View/Edit Details.”
- Find the section labeled “Next Billing Date” and click “Edit.”
- Use the dropdown menus to choose:
- A new billing day and month
- A new frequency: every 1, 2, 3, or 4 months (options may vary by product)
Once saved, your subscription will follow the updated billing schedule moving forward.
What if there is an error with my billing or shipping information?
All subscriptions that are in an error state are included in an Errors tab. There will be a Resolve link next to anything that needs to be corrected. Simply click on Resolve to fix the issues and resume your subscription. We'll email you if there is a problem processing your subscription order. Go to your Errors tab in the Subscription Manager and look for a pink error symbol around either the Shipping Information or Billing Information, or Contact Information for the affected subscription. Click on Edit on the section with the error, make the necessary corrections, and then click on Retry Order. At that point, we will charge your credit card and process your order. You will have 30 days to make the correction and process the incomplete order. After 90 days, the order will be deleted automatically. This will not affect all future subscription orders, however.
Can I use a prepaid debit card (e.g., Visa gift card or PostePay) to pay for my recurring subscription orders?
Yes, you can use any prepaid debit cards that have the same functionality as a standard debit or credit card. However, you will need to review your prepaid card balance prior to your subscription charges to ensure you have enough money to pay for your subscription order or change your payment method to another card with sufficient funds available prior to your subscription's automatic renewal date. Otherwise, your subscription order will not process.
Can I use product credit to pay for my subscription order?
No, you cannot use product credit to pay for subscription bundles.
When will my subscription process?
Your subscription will be processed on the same date each month as your initial subscription purchase. For example, if you initially signed up for a monthly collagen subscription on January 10, your card will be charged, and the order will be created on February 10, March 10, April 10, etc., until you cancel the subscription. Please note that because subscription orders cannot be processed on the last few days of the month (29th, 30th, or 31st), any initial subscription purchases made on those dates will default to processing on the 28th of the month moving forward.
Can I receive my subscription before my current billing date?
Yes! If you would like to process your subscription order before its automatic billing date, you may do so by clicking Edit under Next Billing Date and using the modal to select a new date. This will charge the card on the date selected. This will change the processing date for any of your future subscriptions. If you wish to change your subscription's processing date moving forward, you will need to select a new date. Each individual subscription must be updated separately.
Who earns the PRS for subscription bundles?
A customer may have a different Brand Ambassador/Brand Affiliate for each subscription item. The Brand Ambassador/Brand Affiliate on a subscription cannot be changed. The customer would need to cancel their subscription order with their current Brand Ambassador/Brand Affiliate and create a new subscription under a different Brand Ambassador/Brand Affiliate. Roll-up rules work the same. If, however, the Brand Ambassador/Brand Affiliate with whom you have the subscription becomes inactive or ineligible to receive commissions, the regular roll-up rules will apply as set forth in each market's Independent Brand Ambassador or Brand Affiliate Agreement.
How do I transfer my subscription to another Younique Brand Ambassador/Brand Affiliate account?
To transfer your subscription to another Younique Brand Ambassador's/Brand Affiliate's account, you must cancel your current subscription and create a new one under a different Brand Ambassador/Brand Affiliate. Please note that Brand Ambassadors/Brand Affiliates can only have subscriptions under themselves.
Can I set up a subscription in multiple markets?
With the new change, each subscription could be in a different market. If they want to change the market, they need to cancel the subscription and create a new subscription with a new Brand Ambassador/Brand Affiliate in a different market
Certain legal parameters apply. Please review the Terms & Conditions for your country here: